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Warranty / Returns

Warranty

Offhollywood warranties to the first end-user, that any new OMOD product will, under normal use, be free from defects in workmanship and materials when received in its original container for a period of twelve (12) months from the purchase date, according to the original sales receipt or invoice.

Offhollywood warranties to the first end-user that all Offhollywood Cables and other Offhollywood-branded Accessories will, under normal use, be free from defects in workmanship and materials when received in its original container for a period of Ninety (90) Days from the purchase date, according to the original sales receipt or invoice.

Offhollywood warranties to the first end-user that all repaired or replaced Offhollywood-branded products will, under normal use, be free from defects in workmanship and materials when received in its original container for a period of Ninety (90) Days from the paid date, according to the repair receipt or invoice.

This warranty is extended to the purchasing end-user only and proof of purchase is necessary to honor the warranty. If there is no proof of purchase provided with a warranty claim, Offhollywood reserves the right to apply charges for parts and labor where they may be applicable.

This warranty does not apply to product exterior and cosmetics. Misuse, abnormal or unauthorized service or handling, alterations or modifications in design, construction and/or use, void this warranty. No sales personnel, representative, dealer, distributor or any other person is authorized to make any warranty other than the parameters outlined above or to extend the duration of any warranties on behalf of Offhollywood beyond the time period described above.

 

Returns

Offhollywood, Paralinx, SmallHD, Digital Sputnik, Hanse Inno Tech, Wooden Camera Returns

Provided all items are in salable condition--which is at the sole discretion of Offhollywood —returns will be accepted within 14 days of purchase and may be subject to a 15% restocking fee. Shipping charges are nonrefundable.

 

Teradek Returns

Please contact Teradek at 1-888-941-2111 so they can issue you a RMA number. Any product returned without an RMA number will be returned to the customer.

You have up to thirty (30) calendar days from the time you receive your item(s) to initiate a return and receive an RMA number. If the item is returnable and you send it back in its original packaging, and if applicable, with all the accessories, manuals, documentation, and registration that shipped with the product, Offhollywood will offer you a refund in the original form of payment. We reserve the right to deny a return and not provide a refund. There is no restocking fee for Teradek returns.

 

RED Returns

Please contact RED (949) 206-7900, so they can issue you a RMA number. Any product returned without an RMA number will be returned to the customer.

Per RED’s return policy, If the factory seal on the product has been broken or if the product is being returned after ten (10) days from the original delivery, a return will not be accepted, unless RED gives specific approval for such a return after evaluation (subject to $100 evaluation fee) and the returned product is subject to a 30% restocking fee. All equipment must be shipped in as new condition and in the original shipping materials. Refunds are subject to an evaluation of the merchandise upon receipt at RED as defined above, in addition to other tests to ascertain condition of returned goods. A refund less the restocking fee will be provided within thirty (30) days of completion of evaluation of goods at RED.

 

Shipping Costs

You will pay for shipping the product(s) to Offhollywood. Offhollywood recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Offhollywood or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.